Frequently Asked Questions
Virtual Number: FAQ
What is a Virtual number?
This is a full-fledged local, mobile, landline, a number for abroad usage, which belongs to a certain country and is owned by a person, so actually, it is represented by inbound call forwarding. Usually, all calls are forwarded to a landline, cell phone or SIP. There are such VoIP phone numbers as for calls, fax, SMS, toll-free, multichannel, free DID number.
Can I pick a number before I buy it?
If a provider can give us a list of numbers, then you can pick a number. If not, a random number will be connected. If you want to get a phone number, please, write a ticket and then we could send you a list of all possible numbers.
May I have a phone number for a trial period?
No, we do not give virtual numbers for a trial. All services are tested and function well, so there is no need for doubts about their quality. In case you need a trial period, write to our technical department.
What phone numbers you offer?
We offer virtual numbers, which belong to more than 120 countries around the globe, multichannel and phone numbers for calls, SMS messages and faxes, and toll-free.
Do I have to buy special equipment to make calls?
No, you do not have to buy additional equipment. You can use a landline or mobile phone, Skype, SIP.
How long does it take for the balance to recharge?
It depends on the chosen payment method. Automatic payments are topped up almost at once. If it is money sending directly to the wallet, it can last from 30 minutes to 24 hours. Payments via cards can be received for 3 days. For a more detailed piece of information according to the period of recharging for your method, please apply to Freezvon support.
Can I find out call history on my profile?
Yes, of course. All information about your calls can be seen on personal accounts.
What do I have to do to buy a virtual number?
First of all, you have to register on our website, order a necessary service and pay for it. Additionally, you should be aware that some countries require identity documents such as a passport or ID-card data or any other personal information.
How much do virtual numbers cost?
The price of purchasing and using a particular virtual telephone number depends on the country, which it belongs to. You can learn more about our prices on Pricing page.
Can I forward calls to multiple devices?
Yes. You can even create call forwarding settings to ring different devices according to custom rules or all at once.
Bulk SMS Marketing: FAQ
What is Bulk SMS and what its basic use?
Bulk SMS is a platform where you can simply send a million texts at the same time, with a simple click of a button. It is used to make any sort of news, information, product, services, and brand to various people.
Why it is important for businesses to use bulk SMS?
SMS beats every other channel hands down and offers ten times the response rate, in today’s world of mobile phones. Bulk SMS can help enhance your conversion rates across the customer lifecycle- acquisition, engagement, and retention by implementing action links within the message.
Can I have a free trial before buying the bulk SMS services?
Of course, you can. We offer such services to our clients. Before you buy our services, we give you details of our dummy account.
Will I get a confirmation text once my messages are delivered?
It is quite easy. You will get a confirmation text for your messages in your account itself.
How many SMS’s can I send in a day?
You can easily send up to 1 Lakh texts in a day.
How can I schedule text for the future?
You simply have to go message box, bulk SMS and tick on advanced settings. You can either schedule in bulk or in single.
What is Sender ID?
Sender ID is often seen as the name in the header of the SMS. The name could be alphanumeric with maximum characters or the name of the company.
What kind of SMS's can be sent on DND
Transactional and Promotional SMS can’t be sent on DND numbers under any circumstances.
Bulk Email Marketing: FAQ
Email Marketing Is it still effective?
Going into 2020, Email marketing is still one of the most effective tools for a small business to achieve customers. If you think about it, it makes sense.
Instead of posting content on your site and just hoping folks will see it, or posting on social media and hoping fans will see it, you’re sending info, answers to issues, and other content directly into each prospect’s inbox, where they are far more likely to see it! even if they don’t open it straight off, they’ll still see the topic and your company’s logo, service providing, etc… every time you send an email. This way, you’re continuously communicating directly with your prospects or clients.
Is it true that Social Media Marketing replacing Email Marketing
It might surprise you, but statistics show that email reaches three times additional prospective customers than Twitter and Facebook combined. That’s a large distinction. Social media marketing is fashionable, however, it’s undoubtedly not taking the place of email marketing any time soon. With Facebook, as an example, a post only reaches a small portion of your audience. once users have opted into your email list, however, everyone on that list can receive your message, allowing open rates, of course.
Can I buy an email list while stating out in email marketing?
NO!!! never. It’s tempting, however, resist that temptation each time. the only method you should attain an email subscriber list that’s actually useful to your company and your clients is to grow it organically. First, several email service providers won’t allow you to use a purchased list. Second, the addresses found on lists like these aren’t high-quality leads.
These lists won’t contain prospects truly interested in your services, since they didn’t opt-in to your specific email list directly, therefore they’ll be a lot of probably to mark your email messages as spam.
How often should I be sending emails?
As often as you can, without getting annoying. you can send frequent emails, however not so frequent that individuals begin unsubscribing or worse, marking them as spam. Where’s the happy medium? unfortunately, it’s totally different for each business. For some, once a month is plenty, whereas, for others, daily emails are just fine. Again, it’s a matter of experimentation and testing to envision what your particular audience responds best to.
What is the best way to grow Email Marketing subscriber list?
Offer your audience a powerful asset in exchange for signing up to get your emails. put this offer on your website, your social media accounts, landing pages on your website – get the word out, and move, and your prospects will qualify themselves by opting into your email.
How long should my emails be?
The average person will only spend about 20 seconds reading an email, therefore use that as a suggestion. If your email will take longer than 20 seconds to read, ensure that the most important info, also as your call to action and links, is placed close to the top, where they can be seen without having to scroll down.
How can I increase my click-through rate?
Amazingly, people are rather more likely to do something if you simply ask them to. By placing a call to action in your email, specifically asking subscribers to “click here” or “shop now,” you’ll see a lift in your click-through rate.
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